Privacy Policy

Effective date: November 11, 2026

Limitless Transfers is operated by Stitch Craft Embroider, LLC (“we”, “us”). We sell custom DTF transfers, gang sheets and printing supplies at limitlesstransfers.com. This policy explains what personal information we collect when you visit the site, build a gang sheet, place an order or contact us, what we do with it, who receives it, and the choices you have.

1. Information we collect

Information you give us

• Account and contact details: name, email address, phone number, company name, billing and shipping addresses, and your account password (stored in hashed form).
• Order details: what you ordered, order reference or PO numbers, order notes and your order history.
• Payment details: card payments are processed by Stripe. Your card number goes directly to Stripe; we receive only limited details such as the card type, last four digits and expiry date.
• Artwork and design content: the files you upload to the Gang Sheet Builder, the edits you make to them, any names, numbers or text you type in, and the sheets and designs you save to your account.
• Tax exemption documents: if you claim a sales tax exemption, the business details and certificate you submit.
• Messages: what you send us by live chat, email, contact forms and the builder’s feedback form (including any screenshots you attach), and reviews you post.
• Rewards program: your points, rewards and referrals if you take part.
• Sign-in with Google or Facebook: if you choose it, we receive your name, email address and profile ID from that provider.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, links clicked, the site that referred you, and dates and times of visits.
• Cookies and similar technologies: described in section 5.
• Session recordings and heatmaps: we use Hotjar to see how visitors use the site so we can fix usability problems. This can record mouse movements, clicks, scrolling and the pages you view.
• How you found us: the ad, campaign, search or website that brought you here, including calls placed to a tracking phone number shown from an ad.
• Security logs: sign-in attempts and other activity recorded by our security tools to protect the site and customer accounts.

Information from others

We receive information from the sign-in provider you choose, payment and fraud-screening results from our payment processor, and reports from the advertising and analytics services listed in section 4.

2. How we use your information

• To take, print, ship and support your orders.
• To run the Gang Sheet Builder: processing, storing and printing your artwork, and restoring a sheet you were working on.
• To maintain your account, saved sheets and rewards.
• To take payment, calculate and report sales tax, keep our books, and prevent fraud.
• To answer your questions and requests.
• To send order and account emails.
• To send marketing emails if you subscribe. You can unsubscribe at any time.
• To understand how the site is used and improve it.
• To advertise our products and measure whether our ads work.
• To show reviews you post on our site and in our marketing.
• To keep the site and our customers secure, and to comply with the law.

3. Your artwork

• Artwork you upload is stored on our website host and in our cloud storage (Amazon Web Services, in the United States). Print-ready files are copied to our production file storage (Dropbox) so our team can print them.
• Our staff view your artwork to print it and check quality.
• If you use an automated design tool such as background removal or upscaling, the image is sent to an image-processing provider (fal.ai or Google) only to carry out that edit.
• We do not sell your artwork, and we do not use it in our marketing without your permission.
• Artwork you upload but never add to your cart or save is deleted after about 48 hours. Sheets you save are kept for about 30 days. Artwork from an order is kept for about 24 months so we can handle reprints and reorders, then deleted.
• If your artwork or a names-and-numbers list includes information about other people (for example a team roster), you are responsible for having permission to give it to us. We use it only to produce your order.

4. Who we share information with

We do not sell your personal information for money. We share it with:

Companies that provide services to us

Purpose	Provider
Website hosting	Kinsta
Artwork storage and processing	Amazon Web Services; Dropbox; fal.ai and Google, for automated design tools
Payments and fraud screening	Stripe
Sales tax calculation and exemption certificates	Avalara
Shipping	ShipStation and the carrier that delivers your order (such as UPS)
Accounting	Intuit QuickBooks
Email marketing and sign-up forms	Omnisend
Order and account email	Our email delivery provider
Live chat	Crisp
Rewards program	Gratisfaction (Appsmav)
Reviews	Customer Reviews for WooCommerce (CusRev), ReviewsOnMyWebsite / LocalImpact
Sign-in with Google or Facebook	Google, Meta
Spam and abuse protection, site security	Google reCAPTCHA, Wordfence
Fonts and icons	Google Fonts, Bunny Fonts, Font Awesome

Advertising and analytics partners

Google (Analytics, Ads and Tag Manager), Meta (Facebook and Instagram), TikTok, OpenAI, Hotjar, Ahrefs, ClickCease and ProveSource receive information about your visit through cookies and similar technologies, such as an identifier for your browser, the pages you viewed and what you purchased. Some state privacy laws call this “sharing” or “targeted advertising”. You can turn it off at any time with the Cookie Settings link at the bottom of every page.

Reviews

Reviews you post are public. We display them on our site and may use them in our advertising and marketing, together with the name shown on the review.

Recent purchase notifications

The site shows small notices such as “[first name] in [city, state] purchased [product]”. They show only your first name, city and state, never your last name, address or contact details. Contact us if you do not want your purchases to appear.

Other situations

We disclose information when the law requires it, when needed to protect our rights, our customers or the public, and to a buyer or successor if the business is sold or merged.

5. Cookies and similar technologies

Cookies are small files stored in your browser. We also use similar technologies such as pixels and browser storage. We use them for:

Type	What it does	Who sets it
Necessary	Keeps you signed in, remembers your cart and the sheet you are building, takes payment securely, blocks spam and abuse. Always on.	Limitless Transfers (WordPress, WooCommerce, Gang Sheet Builder), Stripe, Google reCAPTCHA, Wordfence
Functional	Live chat, the rewards widget and the reviews display.	Crisp, Gratisfaction, ReviewsOnMyWebsite / LocalImpact
Analytics	Shows us how the site is used and which pages have problems.	Google Analytics, Hotjar, Ahrefs, WooCommerce order attribution, ProveSource
Marketing	Shows our ads to people who visited the site and measures whether ads and emails lead to orders.	Google Ads, Meta, TikTok, OpenAI, Omnisend, ClickCease

Your controls

• Cookie Settings: when you first visit, you can accept or reject analytics and marketing cookies. Change your choice at any time with the Cookie Settings link at the bottom of every page.
• Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a choice to reject marketing cookies.
• Your browser: you can block or delete cookies in your browser settings. If you block necessary cookies, the cart, checkout and Gang Sheet Builder will not work.
• Do Not Track: we do not respond to browser Do Not Track signals, because there is no common standard for them.

6. Marketing emails

We send marketing emails only if you subscribe. Every marketing email has an unsubscribe link. We will still send emails about your orders and account.

7. How long we keep information

• Artwork: as described in section 3.
• Order, invoice and tax records: for as long as we need them for tax, accounting and legal purposes.
• Account information: until you ask us to delete your account, except for the order records above.
• Chat and email messages: as long as needed to support you and keep a record of what we agreed.
• Analytics and advertising data: for the periods set by each provider.

8. Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong;
• delete your information, apart from records we must keep for tax, accounting or legal reasons;
• stop marketing emails;
• stop sharing your information for advertising (use Cookie Settings, or ask us).

Email info@limitlesstransfers.com or call 1-800-797-0602. We will confirm your identity before acting and will respond within 45 days. If we decline a request, you can reply to ask us to reconsider. We will not treat you differently for making a request. Depending on where you live, state law may give you additional rights.

9. Security

We use encryption in transit, access controls and security monitoring to protect your information. No website or storage system is completely secure, so we cannot guarantee absolute security.

10. Children

This site is intended for businesses and adults. We do not knowingly collect personal information directly from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

11. Where information is processed

We operate in the United States and our service providers process information in the United States and other countries. If you visit from elsewhere, your information will be transferred to and processed in the United States.

12. Links to other sites

Our site links to other websites and tools we do not operate. Their privacy practices are their own; please read their policies.

13. Changes to this policy

We will post any changes on this page and update the effective date. If a change significantly affects how we use your information, we will give notice on the site or by email.

14. Contact us

Limitless Transfers (Stitch Craft Embroider, LLC)
908 John Marshall Hwy, Front Royal, VA 22630
info@limitlesstransfers.com
1-800-797-0602